Group Solution Manager

Company DescriptionLet’s create a more sociable future togetherAt Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you! Job DescriptionWork with a supportive teamLove what you do and leave your markA pivotal role within the Data & Digital functionAre you a strategic technology leader with a passion for building world-class digital experiences? Endeavour Group is searching for a Group Solution Manager to lead the technology strategy for our Commerce and Customer Experience platforms. In this pivotal role, you will be responsible for the entire customer journey, from the moment a customer starts their search to the final delivery of their order. You'll own the technical product strategy and roadmap for our customer experience domain, collaborating with business partners and technical teams to deliver innovative, cost-effective, and high-quality solutions across digital and in-store channels. Sound good? Read on. Here is a taster of what you can expect in this role:Technology Strategy & Planning:Own and maintain the overall technology roadmap, for the Commerce/Cust Exp domain, in partnership with the Business and Technology Leads. Working in partnership with Enterprise Architecture devise platform solutions and guide technical decisions that support the business strategyWork with tribe and technology leaders to provide innovative solutions to meet our Customers evolving needs across digital and physical. Align expectations across the enterprise and deliver a valuable and comprehensive domain roadmapPartner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)Understand, research and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage. Explain and market highly complex technical concepts and solutions in a way that allows quality business decisionsProactive leadership on Total Cost of Ownership (TCO) of platforms and capabilities and highlight opportunitiesActive involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain. Delivery Enablement:Partner with the Tribe Leads and Product Managers (EDX), Platform Managers (IT) and Endeavour Brands (Pinnacle, ALH, Jimmy, Langtons etc...) to understand customer and business problems and how these translate into our quarterly plans in order to align domain and product roadmaps. Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap. Provide technical leadership (alongside EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilized across squads or impact end-to-end customer outcomes. Manage the technical relationship with external technology partners within the domain - including the onboarding of new partners in the domain ecosystemPartner with other Solution and Platform managers to ensure the end-to-end technology stack meets the business strategy and provide input into Tribe & Squad plansDevelop metrics and KPIs for performance measurement relating to the domain, Document and report on performancePartner Operations team to ensure they are visibility of business strategy and demand. Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to Sprint deliverables, Negotiate commercial terms and chargesSeat on the IT Extended Leadership Team. Leadership & Influence:You will be a key influencer, leading and mentoring delivery squads and fostering a culture of innovation. You will also be a core member of the IT Extended Leadership Team, contributing to our overall technology direction. QualificationsNow let’s talk about you: Extensive experience (7-10+ years) in technology management, particularly with large-scale, complex projects. Deep expertise with Salesforce Commerce CloudSolid Experience with Mobile Applications (IOS & Android), Web / Front-end, CMS, Digital Assets platforms, SEO, Search & Browse technologiesTechnical background such as software development, or equivalentSolid understanding of Agile and Scrum methodology, disciplines and procedures, and evidence, or ability, to help / guide others on processesHas thorough understanding of Systems Development Life CycleDigital applications experience - a mix of large, complex technologies, cloud and data are highly favorableProven ability to execute technology solutions (by driving outcomes)Ability to provide input to technology strategies that enable and inform business strategiesExperience in the retail industry, especially multi-channel environments, is highly desirable. If you are a self-motivated, passionate leader who is comfortable with ambiguity and loves to challenge the status quo, we want to hear from you. Come help us deliver a world-class digital experience to our customers. Additional InformationWe are together creatorsWith a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll. We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you. You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au. Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup Apply To This Job