Technology Support Technician (SP)

Welcome to Workwarp: Empowering Innovation through Technology At Workwarp, we're passionate about harnessing the power of technology to drive business success and transform the way we live and work. As a leader in the industry, we're committed to delivering exceptional products and services that exceed our customers' expectations. To achieve this, we need talented and dedicated professionals like you to join our team. We're excited to announce an immediate opening for a Technology Support Technician (SP) to provide top-notch technical support to our customers and internal stakeholders. Job Summary The primary purpose of this role is to provide level 1 and basic level 2 technical support to resolve commonly reported, semi-complex problems with technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in our stores, supply chain facilities, and corporate office locations. As a Technology Support Technician (SP), you will be the first point of contact for our customers and internal stakeholders, providing timely and effective solutions to their technical issues. Your expertise will play a critical role in ensuring the smooth operation of our technology systems and maintaining the highest level of customer satisfaction. Key Responsibilities: Provide level 1 and basic level 2 technical support to resolve technical issues with technology products and applications Respond to customer requests via phone queue, chat, and customer emails, ensuring timely and effective solutions Create and update knowledge articles and support processes to improve the efficiency and effectiveness of our technical support services Participate in the execution of disaster recovery and business continuity processes, supporting these events as they arise Perform the setup and maintenance of computer systems, including installing and/or upgrading hardware and software Interact with third-party hardware and/or software vendors, initiating and supporting vendor services as necessary Work collaboratively with internal stakeholders to resolve technical issues and improve our technology systems Qualifications To be successful in this role, you'll need to possess a combination of technical skills, knowledge, and experience. Here are the minimum and preferred qualifications: Minimum Qualifications: Associate's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field) 2 years IT experience in a support or operations environment working with PC or client/server platforms and/or hardware 2 years of experience requiring the use of a PC or company information system Preferred Qualifications: Bachelor's Degree in Computer Science, CIS, or related field 1 year of IT experience in the retail industry Skills and Competencies To excel in this role, you'll need to possess a range of skills and competencies, including: Technical Skills: Strong knowledge of computer hardware and software, including troubleshooting and repair Experience with telecommunications equipment and networks Familiarity with IT service management frameworks and incident management systems Soft Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders Strong problem-solving and analytical skills, with the ability to resolve complex technical issues Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Career Growth Opportunities and Learning Benefits At Workwarp, we're committed to helping our employees grow and develop their careers. As a Technology Support Technician (SP), you'll have access to a range of training and development opportunities, including: Professional Development: Ongoing training and development programs to enhance your technical skills and knowledge Opportunities to attend industry conferences and workshops Mentorship and coaching from experienced professionals Career Advancement: Opportunities to advance to senior technical roles or move into other areas of the business Clear career progression pathways, with regular reviews and feedback A supportive and collaborative work environment that encourages innovation and creativity Work Environment and Company Culture At Workwarp, we're proud of our company culture and work environment. Here are just a few reasons why you'll love working with us: Collaborative Work Environment: A supportive and inclusive work environment that encourages collaboration and teamwork Regular team-building activities and social events A range of employee recognition and reward programs Flexible Work Arrangements: Remote work options, with the ability to work from home or other locations Flexible hours and schedules, with the ability to balance work and personal life A range of employee benefits, including health and wellness programs Compensation, Perks, and Benefits We offer a competitive salary range of $20.28 - $33.81 per hour, depending on experience and qualifications. In addition to your salary, you'll also be eligible for a range of benefits, including: Employee Benefits: Comprehensive health and wellness programs Retirement savings plans and matching contributions Paid time off and holidays Perks and Discounts: Employee discounts on our products and services Access to exclusive employee events and activities A range of other perks and benefits, including free parking and on-site fitness classes Conclusion If you're a motivated and talented technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technology Support Technician (SP) at Workwarp, you'll have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our business. Don't miss out on this opportunity to build a rewarding and challenging career with a leader in the industry. Apply today and let's build the future together! We Want to Hear From You! If this role sounds like a perfect fit, don't hesitate. Apply today and take the first step towards an exciting and rewarding career with Workwarp. Apply for this job