Operations Admin II - HR

Provides clerical and administrative support to the human resources (HR) department. Essential Functions • Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates). • Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable. • Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.) • Maintains personnel files for all employees. • Provides support on auditing, reviewing, and processing the human resources paperwork and forms. • Generates, compiles, and distributes HR reports. • Participate in special projects, to include job fairs and retention/engagement events, etc. • Provides support to HR Department as needed. • Must maintain confidentiality and perform all duties in accordance with company policies and procedures Additional Operations essential functions: • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area. • Compiles data and provides various regular and adhoc reports to management for review and determination. • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues. • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions: • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Minimum Education • High school diploma or GED required. Minimum Experience • One (1) year of experience required in HR clerical support or related area. Knowledge Skills and Abilities • Software skills, including use of Microsoft Office software and web-based applications. • General business skills such as typing; data entry and review; and use of phone, copier, and fax. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. • Customer service skills necessary to effectively and professionally respond to requests. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. • Ability to analyze, review, and make recommendations. Job Conditions Preferred Qualifications: Pay Transparency: Pay: $17.40-24.28 Additional Details: resume required to be uploaded into Paradox for consideration, compensation based on peer review and relatable experience Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U. S. Citizenship and Immigration Services’ E-Verify program (For U. S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish) Apply tot his job Apply To this Job