Customer Service Representative - Remote - Transforming Healthcare with Empathy and Expertise

Join the Frontline of Healthcare Transformation At Evernorth Health Services, a division of The Cigna Group, we're dedicated to revolutionizing the way healthcare is delivered. As a Customer Service Representative, you'll be at the forefront of this transformation, providing exceptional care and support to patients with chronic health conditions. Our team is passionate about making a positive impact on the lives of those we serve, and we're looking for talented individuals like you to join our mission. About Accredo and Evernorth Health Services Accredo, part of Evernorth Health Services, specializes in providing comprehensive care and support services to patients with chronic health conditions such as hemophilia, oncology, rheumatoid arthritis, and growth hormone deficiency. Our range of healthcare products and services, including outcomes measurement, counseling, clinical care management programs, social services, and reimbursement services, enable us to make a meaningful difference in the lives of our patients. Job Summary As a Customer Service Representative, you'll play a vital role in delivering exceptional patient care and support. You'll be the primary point of contact for patients, responding to phone inquiries, addressing concerns, and providing expert advice. Your excellent communication skills, empathy, and problem-solving abilities will enable you to build trust with patients and provide personalized support. Key Responsibilities * Respond to patient inquiries via phone, providing clear and concise information about their pharmacy benefits and addressing concerns with empathy and expertise * Use your knowledge and problem-solving skills to resolve patient issues effectively, escalating concerns as needed * Document all patient interactions in real-time, ensuring accurate and comprehensive records * Identify and address patient concerns, providing expert advice and support * Collaborate with your team to ensure seamless communication and support Requirements and Qualifications Essential Qualifications: * High School Diploma or GED required * 1 year of relevant experience in customer service or a related field * General PC knowledge, including proficiency in Microsoft Office * Excellent verbal and written communication skills Preferred Qualifications: * Experience in healthcare or a related field * Knowledge of pharmacy benefits and healthcare services * Certification in customer service or a related field Skills and Competencies * Excellent communication and interpersonal skills * Empathy and ability to provide personalized support * Problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and accuracy What We Offer Compensation and Benefits: * Competitive salary * Medical, Dental, and Vision benefits starting on day 1 * 18 days of Paid Time Off and 8 Paid Holidays * Employer contributions for HRA and HSA accounts * 401K with Company Match * Tuition Assistance Work Environment and Culture: * Remote work opportunity with flexible scheduling * Fun, friendly, and unique company culture * Opportunity to make a positive impact on patients' lives * Collaborative and supportive team environment Requirements for Remote Work * Reliable internet connectivity through a wired connection (Ethernet cord required) * Cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload Career Growth and Learning Opportunities * Ongoing training and development programs * Opportunities for career advancement and growth * Collaborative and supportive team environment Why Join Us? At Evernorth Health Services, we're committed to improving the health and vitality of those we serve. By joining our team, you'll have the opportunity to make a meaningful difference in the lives of patients and contribute to our mission of transforming healthcare. We offer a supportive and collaborative work environment, competitive compensation and benefits, and opportunities for career growth and learning. How to Apply If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role. We're an Equal Opportunity Employer Evernorth Health Services, a division of The Cigna Group, is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply Now and Join Our Team! Apply for this job