Supporter Care Officer

Welcome to a Rewarding Career Opportunity Are you ready for a new challenge that allows you to grow professionally while making a positive impact on people's lives? We are excited to offer a unique opportunity for a Supporter Care Officer to join our team in a 100% remote role, providing you with the flexibility to work from anywhere and maintain a healthy work-life balance. This position requires a diverse skill set and a strong passion for delivering exceptional customer service. As a valued member of our team, you will receive a competitive salary, reflecting our commitment to attracting and retaining the best talent in the industry. About Our Organisation Our client is a reputable charity organisation that has been serving thousands of individuals across London and the UK. We are dedicated to making a difference in the lives of those we support, and we foster a collaborative and supportive work environment that encourages our team members to thrive. Our organisation is built on a foundation of compassion, empathy, and kindness, and we are committed to creating a positive and lasting impact on our community. Job Description In this exciting role, you will have the opportunity to work in a fast-paced environment, predominantly from the comfort of your own home, with one day on site per week in our central London location. As a Supporter Care Officer, your key responsibilities will include: Delivering exceptional customer service to donors and supporters over the phone and via email, ensuring that all interactions are professional, friendly, and responsive to their needs. Handling supporter queries in a timely and efficient manner, resolving issues effectively and escalating complex problems to the relevant teams when necessary. Maintaining accurate and up-to-date records of supporter interactions in our internal database, ensuring that all information is secure, compliant, and easily accessible. Building and maintaining strong relationships with supporters, engaging with them regularly, and providing personalized updates on our organisation's work and impact. Collaborating with the customer service team to meet and exceed departmental goals, sharing best practices, and contributing to the development of new strategies and initiatives. Adhering to all company policies and procedures, ensuring that our organisation's values and standards are upheld in all interactions with supporters and stakeholders. Participating in training and development opportunities as required, staying up-to-date with the latest trends and technologies in customer service, and continuously improving your skills and knowledge. The Successful Applicant To be successful in this role, you will need to possess a unique combination of skills, experience, and personal qualities, including: Experience in a customer service role, ideally in the Not For Profit sector, with a proven track record of delivering exceptional service and building strong relationships with customers and supporters. Exceptional communication skills, both written and verbal, with the ability to craft compelling messages, negotiate complex issues, and provide empathetic support to our supporters. A strong background in call handling, ideally in relation to fundraising and donations, with experience of managing multiple calls, prioritizing tasks, and working in a fast-paced environment. Strong problem-solving abilities, with the capacity to analyze complex issues, identify creative solutions, and implement effective remedies that meet the needs of our supporters. A commitment to delivering exceptional customer service, with a passion for building strong relationships, resolving issues efficiently, and providing personalized support to our donors and supporters. Experience using CRM systems, with the ability to maintain accurate records, track interactions, and analyze data to inform our customer service strategies. A team-oriented mindset, with a willingness to collaborate with colleagues, share knowledge and expertise, and contribute to the development of our customer service team. What's on Offer In return for your skills, experience, and passion, we are offering a competitive package that includes: An estimated hourly rate of £14 to £18, reflecting our commitment to attracting and retaining the best talent in the industry. The chance to work in a rewarding role in the Not For Profit sector, making a positive impact on people's lives and contributing to the development of our organisation. Predominantly remote working, with one day on site per week in our central London location, providing you with the flexibility to work from anywhere and maintain a healthy work-life balance. A collaborative and supportive company culture, with a strong emphasis on teamwork, communication, and mutual respect. The opportunity to make a real difference in the lives of those we support, with a clear sense of purpose and fulfillment that comes from working for a charity organisation. A temporary job role located in London for 4 months, with the possibility of extension or permanent employment for the right candidate. Career Growth Opportunities and Learning Benefits At our organisation, we are committed to the growth and development of our team members, providing opportunities for training, mentoring, and career progression. As a Supporter Care Officer, you will have access to a range of learning benefits, including: Comprehensive induction and training program, covering all aspects of our organisation, our values, and our customer service strategies. Ongoing coaching and mentoring, with regular feedback and support to help you develop your skills and achieve your goals. Opportunities for career progression, with the possibility of moving into more senior roles or exploring different areas of our organisation. Access to a range of training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with the latest trends and technologies in customer service. Work Environment and Company Culture Our organisation is built on a foundation of compassion, empathy, and kindness, with a strong emphasis on teamwork, communication, and mutual respect. As a Supporter Care Officer, you will be working in a collaborative and supportive environment, with a team of dedicated professionals who are passionate about making a difference in people's lives. Our company culture is characterized by: A strong sense of purpose and fulfillment, with a clear understanding of how our work is making a positive impact on our community. A commitment to diversity, equity, and inclusion, with a workforce that reflects the diversity of the communities we serve. A culture of openness and transparency, with regular communication and feedback to ensure that everyone is informed and engaged. A range of employee benefits, including flexible working, training and development opportunities, and access to a range of wellness programs and initiatives. Compensation, Perks, and Benefits In addition to your competitive salary, you will also receive a range of perks and benefits, including: Flexible working arrangements, with the opportunity to work from home or adjust your schedule to meet your needs. Comprehensive training and development program, with access to a range of workshops, webinars, and online courses. Opportunities for career progression, with the possibility of moving into more senior roles or exploring different areas of our organisation. Access to a range of employee benefits, including wellness programs, employee assistance programs, and recognition and reward schemes. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on people's lives, then we want to hear from you. As a Supporter Care Officer, you will be joining a team of dedicated professionals who are committed to making a difference in our community. Don't miss this opportunity to grow your career, develop your skills, and contribute to the success of our organisation. Apply today and take the first step towards a rewarding and fulfilling career in the Not For Profit sector. Don't Hesitate, Apply! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career as a Supporter Care Officer. Apply for this job