Tech Support Assistant

Welcome to an Exciting Opportunity in Tech Support An exciting opportunity awaits for a talented Tech Support Assistant to join our vibrant community in a remote setting. This role requires a strong and diverse skillset in relevant areas to drive success. As a Tech Support Assistant, you will have the chance to earn a reliable and steady income with a competitive salary, plus a $25 Client Selection Spiff, and up to a $150 Sign-On Bonus in your first year. If you are an exceptional Administrative Assistant looking for a new opportunity, we want you to join our growing team! About Our Company and Industry We operate in a dynamic and fast-paced industry where technology and innovation meet. Our company is committed to providing exceptional support to our clients, and we are looking for talented individuals like you to join our team. As a Tech Support Assistant, you will be part of a team that values collaboration, creativity, and customer satisfaction. Our company culture is built on the principles of excellence, integrity, and respect, and we strive to create a work environment that is inclusive, supportive, and fun. Job Overview As a Tech Support Assistant, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to email, ticket, or phone queries and log all help desk interactions. Your excellent communication skills, both written and verbal, will enable you to ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved. Key Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to email, ticket, or phone queries and log all help desk interactions. Ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. What We're Looking For To be successful in this role, you should have: At least 1 year of experience as a Virtual Assistant or in a similar role. Excellent English communication skills, both written and verbal. Solid organizational skills and excellent time management. Availability to work on a US time zone shift. Proficiency with word-processing software and spreadsheets (e.g., MS Office), online calendars, and scheduling (e.g., Google Calendar). Excellent phone, email, and instant messaging communication skills. A tech-savvy mindset with a proactive approach to problem-solving. Essential Qualifications In addition to the above requirements, you should also have: A strong understanding of computer systems, software, and hardware. Ability to work in a fast-paced environment and prioritize tasks effectively. Excellent customer service skills and a patient approach to resolving technical issues. Preferred Qualifications While not essential, the following qualifications are preferred: Experience working in a remote or virtual team environment. Familiarity with help desk software and ticketing systems. Knowledge of networking fundamentals and protocols. Technical Requirements To perform this role, you will need: A USB headset with noise cancellation. A working webcam. A primary computer with a desktop and dual screen, and a backup computer with at least an i5 to i7 processor and 8GB RAM. A main internet service speed of at least 25 Mbps wired connection, and a backup internet speed of at least 10 Mbps. Perks and Benefits As a Tech Support Assistant, you can expect: Job security and stability. An exceptionally supportive team. Opportunities for career growth and professional development. A fun and dynamic work environment. Schedule and Location This is a remote position, and you can choose from a variety of schedules, including full-time and part-time options, in PST, MST, EST, or CST time zones. Career Growth Opportunities At our company, we are committed to helping our employees grow and develop in their careers. As a Tech Support Assistant, you will have access to training and development programs, mentorship, and opportunities for advancement. We believe in promoting from within and providing our employees with the tools and resources they need to succeed. Work Environment and Company Culture Our company culture is built on the principles of excellence, integrity, and respect. We strive to create a work environment that is inclusive, supportive, and fun. Our team is passionate about delivering exceptional customer service, and we are looking for individuals who share our values and are committed to making a positive impact. Compensation, Perks, and Benefits We offer a competitive salary, plus a $25 Client Selection Spiff, and up to a $150 Sign-On Bonus in your first year. Our benefits package includes job security and stability, an exceptionally supportive team, opportunities for career growth, and a fun work environment. We also provide our employees with access to training and development programs, mentorship, and opportunities for advancement. Conclusion If you are a motivated and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Tech Support Assistant, you will have the chance to make a significant impact, earn a competitive salary, and enjoy a fun and dynamic work environment. Don't miss out on this opportunity to take your career to the next level. Apply now and take the first step towards a rewarding new role! Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job