Experienced Customer Experience Concierge – Delivering Exceptional Support to Premium Card Members in a Dynamic and Fast-Paced Environment

Introduction to American Express and the Role American Express is a global services company that provides customers with exceptional service, offering a range of products and experiences that enrich their lives. As a leader in the industry, we are committed to delivering world-class customer experiences that exceed our customers' expectations. We are seeking an experienced and skilled Customer Experience Concierge to join our team, providing premium support to our valued Card Members in a dynamic and fast-paced environment. Job Overview The Customer Experience Concierge role is an exciting opportunity to work with our premium Card Members, delivering exceptional support and service in a client-facing environment. As the face of American Express, you will be responsible for providing travel, card, concierge, and lifestyle services to our Card Members, ensuring that their needs are met and exceeded. You will be part of a high-performing team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to make a real difference in the lives of our Card Members. Key Responsibilities Welcome and provide access to our Card Members upon arrival at the Centurion Lounge Take ownership and responsibility for the client's experience from start to finish Develop creative solutions to resolve clients' issues or concerns, winning their brand loyalty and creating loyal enthusiasts Utilize the Client First philosophy in addressing clients' needs and expectations Provide concierge and lifestyle recommendations Offer travel advice and minimal reservation assistance Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners Qualifications and Requirements To be successful in this role, you will need to have a minimum of 2 years of recent experience serving premium clients, with airline, lounge, or travel industry experience preferred, including reservation experience. You will need to have a passion for resolving clients' issues with proactive solutions, exceptional communication skills, and the ability to listen to clients' needs and present tailored suggestions. You will need to demonstrate the highest level of professionalism and maintain a positive attitude in all interactions. Essential Qualifications Bachelor's degree Minimum of 2 years of recent experience serving premium clients Airline, lounge, or travel industry experience preferred, including reservation experience Passion for resolving clients' issues with proactive solutions Exceptional communication skills Ability to listen to clients' needs and present tailored suggestions Preferred Qualifications Experience working in a fast-paced, dynamic environment Ability to work flexible shifts, including evenings, weekends, and holidays Proficiency in using multiple technology platforms Ability to adapt to an ever-changing environment and be flexible Skills and Competencies To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to build strong relationships with our Card Members and colleagues. You will need to be proactive, flexible, and able to think creatively to resolve clients' issues. You will need to be able to work effectively in a team environment, collaborating with your colleagues to deliver exceptional customer experiences. Key Skills Exceptional communication and interpersonal skills Ability to build strong relationships with clients and colleagues Proactive and flexible approach to resolving clients' issues Ability to think creatively and develop innovative solutions Strong teamwork and collaboration skills Career Growth and Development Opportunities At American Express, we are committed to the growth and development of our employees. We offer a range of training and development programs, designed to help you build your skills and advance your career. You will have the opportunity to work with a talented and experienced team, learning from the best in the industry and developing your expertise in customer experience and relationship management. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative, with a focus on delivering exceptional customer experiences. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive to all employees. We offer a range of benefits and perks, including flexible working arrangements, health and wellness programs, and opportunities for professional development and growth. Compensation and Benefits We offer a competitive salary range of $20 - $30 per hour, depending on experience, as well as a range of benefits and perks, including health insurance, retirement savings plans, and paid time off. We also offer opportunities for professional development and growth, with a focus on building your skills and advancing your career. Conclusion If you are a motivated and experienced customer service professional, with a passion for delivering exceptional support to premium clients, we encourage you to apply for this exciting opportunity. As a Customer Experience Concierge at American Express, you will have the chance to make a real difference in the lives of our Card Members, while developing your skills and advancing your career in a dynamic and fast-paced environment. Apply now to join our team and start your journey with American Express!