American express virtual customer care professional

American Express Remote 35 an hour Full-time and Part-time Job Description:nIn the American Express, we believe what we do to serve our customers. As a virtual customer care professional, you will be the first point of contact for our valuable card members-providing a wide level service, solving problems with sympathy, and building a trust with every interaction. Whether it is helping in inquiry, solving concerns, or providing thoughtful solutions, you will have an opportunity to create a meaningful difference from your home.nResponsibilities:nHandle inbound calls from card members with professionalism and careActively listen to the needs of customers and to provide appropriate solutionsGuide customers through account details, billing inquiry and dispute solutionMaintain up-to-date knowledge of American Express products, services and policiesCooperate with team members and leadership to continuously improve service distributionMeet and cross the performance metrics such as customer satisfaction, quality and productivitynRequirements:nHigh school diploma or equivalent; College degreePrevious customer service experience (phone-based plus)Excellent communication and problem-solution skillsA faster, ability to work in a sharp, remote environment with minimal supervisionStrong typing and computer navigation skillsReliable high-speed internet connection and a cool home fieldFlexible schedule availability including evening, weekend and holidays,nbenefits:nCompetitive per hour salary and performance-based incentiveComprehensive training and ongoing coachingOpportunities for career growth within American ExpressPayment time and holidays401 (K) with company matchnhealth insurance:nThe American Express provides a strong profit package, including:nMedicine, dentistry and vision coverageMental health and welfare supportPrescription drug planLife and Disability Insurancenjoin us? In the American Express, your contribution matters. You will be a part of an assistant and inclusive culture that invests in your development and celebrates your success. We provide work-life balance, employee welfare, and you provide you to devices that you need to flourish both individual and professional.nWe are not just a company – we are a community. Join us to provide extraordinary service while making a rewarding career.nhow to apply:nAre you ready to create an effect from home? go to our official career page and search for Virtual Customer Care Professional to submit your application. Apply tot his job Apply To this Job