Customer Success Manager - Deel IT: Driving Global Customer Relationships and Revenue Growth

Unlock Global Opportunity with Deel: Revolutionizing the Future of Work Deel is the pioneering all-in-one payroll and HR platform designed for global teams, aiming to unlock global opportunities for every individual, team, and business. By integrating HRIS, payroll, compliance, benefits, performance, and equipment management into a single, seamless platform, Deel is redefining how global talent connects with world-class companies. With a presence in over 100 countries, supporting 74 languages, and a team of 5,000 professionals, Deel is at the forefront of the global work revolution. Join the Fastest-Growing SaaS Company in History As a Customer Success Manager at Deel IT, you will be an integral part of our mission to break down traditional borders that limit hiring and career opportunities. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) achieved in just over five years, Deel is transforming the landscape of global work. Our achievements are reflected in recognitions such as CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500, alongside a 4.83 average rating from 15,000 reviews across various platforms. The Role: Customer Success Manager - Deel IT As the face and voice of Deel for our clients, both internally and externally, you will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as a trusted advisor to our clients, providing strategic guidance on operational and product-related issues, and champion new products and capabilities to facilitate the expansion of each client’s business with Deel. Key Responsibilities: Accounts Management: Oversee a high volume of small spend accounts in either our SMB/MM or ENT segments, ensuring high-quality customer experiences and identifying opportunities for growth. Risk Identification: Proactively identify and flag risks that could lead to customer churn, developing strategies to mitigate these risks. Relationship Building: Foster strong relationships with clients by understanding their pain points, providing tailored solutions, and recognizing opportunities for revenue generation. Voice of the Customer: Collect product and operational feedback from clients and share it with relevant internal stakeholders to drive product improvements and operational efficiencies. Cross-Functional Collaboration: Coordinate with internal stakeholders to ensure timely responses and completion of customer requests, driving adoption of platform features that enhance customer experience and retention. Requirements: The Ideal Candidate You are a passionate business builder with a history of elite performance, preferably with previous Customer Success experience or advisory roles such as consulting. You have a strong desire to be in the technology space and are adept at building relationships, remaining calm under pressure, and celebrating partners’ successes. Essential Qualifications: 2+ years of experience in Customer Success or related fields. A track record of achieving quantifiable business impact and assuming significant responsibilities. Strong analytical foundation with the ability to manipulate and synthesize data into actionable recommendations. A reliable, motivated self-starter with a growth mentality, thriving in fast-paced environments and high levels of responsibility. Preferred Qualifications: Previous experience in the technology sector or a related field. A history of working with data to drive insights and business decisions. Experience with cross-functional project management and stakeholder engagement. Skills and Competencies for Success To excel as a Customer Success Manager at Deel IT, you will need: Strong Communication Skills: The ability to communicate effectively with clients and internal stakeholders, tailoring your approach to the audience. Strategic Thinking: The capacity to think strategically, identifying opportunities for growth and developing plans to achieve them. Data-Driven Decision Making: Being quantitatively inclined, with the ability to draw insights from complex data sets and synthesize them into simple, actionable recommendations. Collaboration and Teamwork: Thriving in a highly collaborative environment, working closely with various teams to drive customer success. Career Growth and Learning Opportunities At Deel, you will be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our rapid growth and commitment to innovation, you will have opportunities to drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Work Environment and Company Culture Deel values diversity and inclusivity, with a culture that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. As a remote-friendly organization with optional WeWork access, you will enjoy the flexibility of working from anywhere while being part of a dynamic, global team. Total Rewards and Benefits Deel is committed to fair and competitive pay, scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all. Some of the benefits you can expect include: Stock grant opportunities dependent on your role, employment status, and location. Additional perks and benefits based on your employment status and country. The flexibility of remote work, with optional WeWork access. Join Our Mission to Unlock Global Opportunity If you are a motivated, data-driven professional with a passion for building strong customer relationships and driving business growth, we encourage you to apply for the Customer Success Manager - Deel IT role. At Deel, we are committed to cultivating a diverse and inclusive workplace and are an equal-opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of their background. To learn more about Deel and our commitment to data protection and privacy, please visit our Privacy Policy. If you require accommodation during the recruitment process, please inform our Talent Acquisition Team at recruiting@deel.com. Join us in revolutionizing the future of work. Apply now to become a part of Deel's mission to unlock global opportunity for every person, team, and business. Apply for this job