Representative Customer Service La Linea Level 7-1 (English & Spanish Only)

About the position Responsibilities • Receives, researches, and resolves inquiries, complaints, and requests from customers involving rates, policies, practices, procedures, and products and services. • Researches, analyzes, and makes changes to customer account information to ensure timely and accurate billing and collections. • Corrects errors on customer accounts, billing data, or metering data as necessary. • Establishes new accounts and markets and administers services and programs. • Prepares various entries, reports, and statistics as required. • Applies credit policies in accordance with Customer Services' policies and procedures. • Researches and responds to customer inquiries regarding payments, account balances, and usage patterns. • Initiates and completes appropriate and timely field orders and investigations as requested by customers. • Processes, directs, and dispatches field personnel to complete filed orders and requests. • Handles customer outage contacts and enters trouble orders as needed. • Performs cashiering duties, including accepting payments and preparing bank deposits. • Conducts daily operations of business offices in the absence of a supervisor, following established policies and procedures. • Informs customers of water ordering and delivery procedures and terminology. • Maintains and files customer information and records accurately. • Coordinates work with internal departments to accomplish tasks. • Assists other representatives and performs other duties as assigned. Requirements • Fluency in both English and Spanish is required. • Experience as a Customer Services Representative, Customer Services Representative Trainee, Administrative Clerk, or General Clerk, or equivalent experience is necessary. • Ability to tactfully converse with customers and employees. • Strong listening, analytical, and interpersonal skills are essential. • Ability to read and interpret customer account information and adhere to policies and procedures. Nice-to-haves • Experience in a hybrid work environment is preferred. Benefits • Pension Plan (at no cost to the employee) • 401(k) plan with employer matching • Medical, vision, dental, and life insurance available from the first day • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave) • Parental leave (up to 4 weeks) and adoption assistance • Wellness programs including access to a recreation and fitness facility • Short and long-term disability plans • Tuition assistance for both undergraduate and graduate programs • 10 Employee Resource Groups for career development, community service, and networking Apply tot his job Apply To this Job