Experienced Senior Product Manager - Technical, E-commerce and Customer Experience Innovation Leader

Introduction to Amazon and Our Team At Amazon, we are driven by a passion for innovation and a commitment to delivering exceptional customer experiences. Our Shopper Gadgets Innovation (CE Tech) group is at the forefront of this mission, driving Client Experience (CX) advancement across the North America Stores (NAS) organization. As a Senior Product Manager - Technical in our team, you will play a pivotal role in shaping the future of e-commerce and customer experience innovation. With a focus on delivering top-tier CX and driving business growth, you will collaborate with cross-functional teams to develop and implement groundbreaking solutions that delight our customers and drive business success. Job Overview We are seeking an accomplished Senior Product Manager - Technical to lead key CX initiatives that are critical to the growth of our business. As a seasoned product leader, you will be responsible for owning the product strategy and execution for a large, significant program designed to improve the shopping experience for millions of customers worldwide. Your expertise in product management, technical acumen, and collaborative leadership will be essential in driving the success of our team and the growth of our business. Key Responsibilities Own product strategy and execution for a large, significant program that is intended to improve the shopping experience for millions of customers WW. Collaborate with design, Client Experience design groups, applied science/ML groups, Personalization, category business groups, and others to align a vision and execute it. Create PRFAQs and vision documents to communicate the vision for novel ideas. Write product requirements/customer stories and iterate with help from key stakeholders. Own a product roadmap and make trade-off decisions as needed, given shopping data, customer feedback, customer analytics, and business inputs. Develop and own key performance metrics for your initiatives and lead deep dives as needed to analyze discrepancies, cannibalization issues, etc. Work closely with category management on business strategies to drive top-tier CX and maximize unit and sales growth through optimal analysis and action. Develop a understanding of relevant CE business trends/events, and continually monitor competitor/industry developments. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bachelor's degree in science, technology, engineering, or math (STEM). 4+ years of product management or consulting experience. Excellent business writing skills. Experience managing relationships with stakeholders and vendors/partners. Ability to communicate clearly and effectively with senior business leaders, and partner business/tech teams. Experience in defining or collaborating on the design of customer-facing products/innovations. Preferred Qualifications In addition to the essential qualifications, we prefer candidates with the following: MBA or advanced technical degree. Experience in an online, retail, e-commerce, or consulting environment. 4+ years of technology product management experience developing software-based products and experiences. Have a deep industry understanding and be familiar with online technologies. Have a strong track record of shaping business strategies and driving product teams in meeting the needs of a rapidly growing business. Experience with ML/Applied Science/Big Language Models (not required, nice to have). Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Technical acumen: You should have a strong understanding of software development, technology trends, and online technologies. Product management expertise: You should have experience in defining and delivering customer-facing products and innovations. Collaborative leadership: You should be able to collaborate effectively with cross-functional teams, including design, engineering, and business stakeholders. Communication skills: You should be able to communicate clearly and effectively with senior business leaders, partner business/tech teams, and other stakeholders. Strategic thinking: You should be able to think strategically and develop a deep understanding of relevant CE business trends and events. Career Growth Opportunities and Learning Benefits At Amazon, we are committed to the growth and development of our employees. As a Senior Product Manager - Technical, you will have access to a wide range of career growth opportunities and learning benefits, including: Professional development: You will have access to training and development programs to help you build your skills and expertise. Mentorship: You will be paired with experienced mentors who can provide guidance and support in your career development. Cross-functional collaboration: You will have the opportunity to work with cross-functional teams, including design, engineering, and business stakeholders. Innovation and experimentation: You will have the opportunity to develop and test new ideas and innovations, and to experiment with new technologies and approaches. Work Environment and Company Culture At Amazon, we are proud of our unique and dynamic company culture. As a Senior Product Manager - Technical, you will be part of a team that values innovation, experimentation, and customer obsession. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $28-$35 per hour, as well as a range of perks and benefits, including: Comprehensive health insurance: We offer a range of health insurance options to support your physical and mental well-being. Retirement savings plan: We offer a 401(k) retirement savings plan to help you plan for your future. Paid time off: We offer a generous paid time off policy to help you relax and recharge. Professional development opportunities: We offer a range of training and development programs to help you build your skills and expertise. Conclusion If you are a motivated and experienced product leader looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Product Manager - Technical at Amazon, you will have the chance to work on innovative and impactful projects, collaborate with talented teams, and develop your skills and expertise in a fast-paced and dynamic environment. Don't miss out on this opportunity to join our team and help shape the future of e-commerce and customer experience innovation. Apply now and let's discuss how you can become a vital part of our success story. Apply Job! Apply to this Job Apply for this job