Disney Cruise Line Business Support Manager - Customer Experience & Terminal Operations Expert ($26/Hour)

Join the Magic of Disney Cruise Line as a Business Support Manager Are you a customer-obsessed and detail-driven professional looking to join a world-renowned brand? Do you have a passion for delivering exceptional guest experiences and a knack for managing complex operations? If so, we have an exciting opportunity for you to join Disney Cruise Line as a Business Support Manager in Celebration, USA. About Disney Cruise Line and the Role Disney Cruise Line is a leading cruise line that offers unparalleled vacation experiences to families and Disney fans around the world. As a Business Support Manager, you will play a critical role in ensuring the seamless execution of terminal operations and delivering an exceptional guest experience. You will be responsible for supporting the administration, coordination, quality assurance, and task management of all areas of Terminal Activities, third-party vendors, technology, and internal partners. Key Responsibilities Participate in the development, issues, enhancements, and communication strategy for Terminal Activities and core partners. Drive continuous improvement of working processes to enhance Disney Cruise Line services both internally and externally. Lead new processes and projects to ensure timely and accurate completion. Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests. Support the Terminal Help Manager with immigration process and citizenship questions and Cast Role development. Assist with scheduling documentation for citizenship requirements. Play a key role in developing content and teaching and adjusting audiences regarding business integration program development and implementation plans for the overall Disney Cruise Line operation. Identify issues and resolve problems related to projects, content, and measurement to improve project success. Maintain Terminal Activities documentation, including but not limited to working aids, forms, and Guest embarkation insurance for accuracy and consistency. Schedule, seat, and record office meetings. Lead communication with partner areas, both internal and external, with any feedback and/or functional updates or changes. Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports. Occasionally support the Outport team by assisting with terminal/area launch operations. Conduct Quality Assurance Reviews and schedule Reviews for terminal activities. Collaborate with other departments within Disney Cruise Line to ensure a seamless Guest experience. Act as a liaison between Disney Cruise Line and all third-party vendor operations. Maintain a positive working relationship with third-party vendors participating in the daily port operation. Essential Qualifications and Skills To be successful in this role, you will need: A Bachelor's degree from an accredited institution. Knowledge of cruise products, the cruise industry, and terminal operations. Understanding of internal and external connections and obligations as they relate to a cruise terminal wharf operation. Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Ability to handle multiple priorities in a fast-paced environment. Strong Guest service skills. Excellent verbal and written communication skills. Strong analytical, organizational, and problem-solving skills. Tourism industry experience. Ability to work flexible hours, including weekends and holidays. Valid passport, as this position may require international travel. Ability to travel frequently to support terminal operation locations. Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting. Preferred Qualifications and Skills While not required, the following qualifications and skills are highly preferred: Over three years of cruise line dock operations or comparable experience. Disney Cruise Line Manager and Base knowledge, policies, procedures. Microsoft PowerApps/Power Automate experience. Knowledge of Disney Cruise Line systems, including DXP, Seaware, and Fidelio. Understanding of immigration policies regarding areas Disney Cruise Line sails from, including but not limited to the US, Schengen area, Canada, Australia, and New Zealand. Career Growth Opportunities and Learning Benefits As a Business Support Manager at Disney Cruise Line, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. You will be exposed to various aspects of the cruise industry and terminal operations, and you will have the chance to work with a talented team of professionals. Disney Cruise Line is committed to the growth and development of its employees, and you will have access to training and development programs to help you advance in your career. Work Environment and Company Culture Disney Cruise Line is a unique and exciting workplace that offers a fun and supportive environment. As a Business Support Manager, you will be part of a team that is passionate about delivering exceptional Guest experiences and ensuring the smooth operation of terminal activities. You will have the opportunity to work in a fast-paced and dynamic environment, and you will be encouraged to be creative and innovative in your role. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary of $26 per hour. Our benefits package includes a range of perks and benefits, such as health insurance, retirement savings, and paid time off. As a Disney Cruise Line employee, you will also have the opportunity to enjoy Disney cruises and other benefits that will make your work-life balance truly magical. Join Our Team! If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Business Support Manager at Disney Cruise Line, you will play a critical role in delivering exceptional Guest experiences and ensuring the smooth operation of terminal activities. Don't miss this chance to join our team and be part of the magic! To apply, please click on the link below to register as a candidate and submit your application.