Technical Support / Customer Service Representative - Remote (Night Shift)

Welcome to Concentrix: Where Exceptional Customer Experiences Meet Innovative Technology At Concentrix, we're on a mission to deliver outstanding customer service and technical support that exceeds our clients' expectations. As a leader in the industry, we're committed to fostering a culture of innovation, diversity, and inclusion. We're now seeking a highly skilled and motivated Technical Support / Customer Service Representative to join our remote team, working on a night shift schedule. If you're passionate about providing top-notch customer experiences and have a knack for resolving technical issues, we want to hear from you! About the Position The Technical Support / Customer Service Representative - Remote (Night Shift) role is a fantastic opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. As a remote worker, you'll enjoy the flexibility of working from the comfort of your own home, with a quiet and distraction-free environment that allows you to focus on providing outstanding support to our clients. Your primary responsibility will be to provide inbound customer support, resolve technical issues related to hardware, software, and client products, and maintain a broad knowledge of our clients' products and services. Key Responsibilities: Provide inbound customer support using a call flow guide, ensuring that all customer inquiries are addressed in a professional and timely manner Resolve technical issues related to hardware, software, and client products, using your problem-solving skills and technical expertise to provide effective solutions Track, document, and retrieve information in databases, maintaining accurate records of customer interactions and technical issues Maintain a broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables, to provide expert advice and support to customers Offer additional products and/or services to customers, identifying opportunities to upsell and cross-sell relevant solutions Deliver expert customer experiences, ensuring that all customers receive a high level of service and support that meets their needs and exceeds their expectations Requirements To be successful in this role, you'll need to possess a strong focus on building customer relationships, with a minimum of 1+ year of customer service experience. You should also be comfortable working an evening or overnight schedule, with the ability to adapt to a fast-paced and dynamic environment. Technical support experience is preferred, but not essential, as we provide comprehensive training to ensure you have the skills and knowledge needed to succeed. Essential Qualifications: High school diploma or GED Quiet, distraction-free environment to work from, with a reliable computer and high-speed internet connection Proficiency in fast-paced multi-tasking, with the ability to navigate multiple systems and applications simultaneously Eagerness to learn new technologies, with a strong desire to stay up-to-date with the latest developments in the industry Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions Strong computer navigation skills and PC knowledge, with the ability to troubleshoot common technical issues Preferred Qualifications: Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not essential Technical support experience, with a strong understanding of hardware, software, and networking principles What We Offer In return for your hard work and dedication, we offer a comprehensive range of benefits, including: Benefits: Paid training and performance-based incentives, to help you develop your skills and achieve your career goals Lucrative employee referral bonus opportunities, to reward you for referring talented professionals to our team 401K with company match, to help you plan for your future and secure your retirement Paid PTO and holidays, to ensure you have the time and flexibility to relax and recharge Medical, dental, and vision insurance, to protect your health and wellbeing Comprehensive Employee Assistance Program (EAP), to provide you with support and guidance when you need it most Health and wellness programs, to promote your physical and mental wellbeing Mentorship programs, to help you develop your skills and achieve your career goals Programs supporting diversity, equity, and inclusion, to foster a culture of respect and inclusivity Celebrations for various company events, to recognize and reward your contributions to our team Career Growth Opportunities At Concentrix, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, designed to help you build your skills and achieve your career goals. Whether you're looking to progress to a leadership role or specialize in a particular area of technical support, we'll provide you with the support and guidance you need to succeed. Work Environment and Company Culture Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in fostering a positive and supportive work environment, where everyone feels valued and empowered to contribute. As a remote worker, you'll be part of a virtual team that's connected by a shared passion for delivering exceptional customer experiences. We'll provide you with the tools and resources you need to succeed, including regular check-ins and virtual team meetings to ensure you stay connected and engaged. Compensation and Perks We offer a competitive salary and benefits package, designed to recognize and reward your contributions to our team. You'll also enjoy a range of perks, including paid training and performance-based incentives, to help you develop your skills and achieve your career goals. Conclusion If you're a motivated and customer-focused individual with a passion for technical support, we want to hear from you! Our Technical Support / Customer Service Representative - Remote (Night Shift) role is a fantastic opportunity to join a talented team of professionals who share your passion for delivering exceptional customer experiences. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that's not to be missed. Apply now to take the first step towards an exciting and rewarding career with Concentrix! Ready to apply? Click the link below to submit your application and take the first step towards an exciting and rewarding career with Concentrix! Apply To This Job Apply for this job