American Express Global Business Travel Bilingual Customer Resolution Specialist (100% Remote) in France

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Are you looking for a full time, 100% remote job in France? Do you speak French and English, and feel familiar with Amadeus GDS? Look no further! Business travel is back, and we’re on the lookout for dedicated individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again. Why Join Us We’re a diverse, supportive, and fun team of professionals based around the globe Grow your career with rewarding roles and many paths to choose from Flexibility to work from home Comprehensive benefits program Travel perks and discounts on hotels, resorts and flights worldwide An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about building a global culture of belonging. And much more! Position Overview The Bilingual Customer Resolution Specialist is in charge of investigating Egencia Service Failures and providing a quality response and resolution to the customer. What You'll Do Investigate Incidents and carry out in depth analysis to understand the root cause Communicate the Incident resolution to the client, ensuring quality, clarity and within SLA Investigate all possibilities to reduce any Loss to Egencia Categorize Incidents appropriately, so that it leads to clarity in Business Reporting Ensure high standards of quality and accuracy in all communication with clients Support Team Leader in any training/coaching needs with new joiners or less experienced staff What We Are Looking For Fluency in both French and English (written and spoken) Extensive experience in Amadeus GDS Min 2 years experience as a Travel Consultant or in a similar position in investigation and resolution preferably in IT, banking or travel industry Knowledge of Salesforce will be a plus Attention to detail Ability to think creatively to resolve issues Empathy and ability to understand an issue from several viewpoints. Location France - Virtual The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;' please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Source link Apply tot his job Apply To this Job