Experienced Service Support Technician for Information Systems - Providing Proactive Technology Support to Summit County Government in Breckenridge, CO

Join the Summit County Government Team as a Service Support Technician Summit County Government is seeking a highly skilled and customer-focused Service Support Technician to join our Information Systems Department in Breckenridge, CO. As a key member of our team, you will provide proactive technology support to all areas of County operations, ensuring the smooth delivery of services to our residents and stakeholders. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. About Summit County Government and the Information Systems Department Summit County Government is a dynamic and forward-thinking organization committed to providing high-quality services to our community. Our Information Systems Department plays a critical role in supporting County operations, delivering innovative technology solutions, and ensuring the security and integrity of our data. As a Service Support Technician, you will be an integral part of our team, working closely with peers and customers to resolve technical issues and improve our overall technology infrastructure. Key Responsibilities Provide Tier I technical support as the primary point of contact for all Support Incidents and Service Requests reported by customers. Proactively identify, research, troubleshoot, and address issues with County technology assets, including desktop hardware, operating systems, software applications, peripherals, printers, telephones, and mobile technology. Develop strong relationships with peers and customers through outstanding communication and customer service skills. Manage vendor communication, purchasing, and create technical documentation as requested. Hold primary responsibility for answering Service Desk calls and responding to email received by the Service Desk. Contribute to the success of the Information Systems Department by providing proactive support to County Departments and Offices for their current and future technology needs. Essential and Preferred Qualifications To be successful in this role, you will need to meet our minimum qualifications and possess a strong foundation in technical skills and customer service experience. Minimum Qualifications: Technical training in computer technology or a related field. 0-2 years of work experience or education in computer hardware and software with customer service, service desk, and technical support experience. Preferred Qualifications: Customer Service experience. Associate Degree in a related field. Experience with ITIL or IT Service Management Incident Management practices. Skills and Competencies Required for Success To excel as a Service Support Technician, you will need to possess a combination of technical, business, and interpersonal skills, including: Strong technical knowledge of computer hardware, software, and networking fundamentals. Excellent communication and customer service skills. Ability to work diplomatically and skillfully with peers and customers. Strong problem-solving and analytical skills. Ability to prioritize tasks and manage multiple requests simultaneously. Experience with IT service management tools and practices. Career Growth Opportunities and Learning Benefits At Summit County Government, we are committed to supporting the growth and development of our employees. As a Service Support Technician, you will have opportunities to: Develop your technical skills through training and certification programs. Gain experience with IT service management practices and tools. Build strong relationships with peers and customers, enhancing your communication and interpersonal skills. Contribute to the success of our team and the County as a whole, driving your career advancement. Work Environment and Company Culture Summit County Government is a dynamic and inclusive organization that values its employees and the work they do. As a Service Support Technician, you will be part of a collaborative and supportive team that is passionate about delivering exceptional services to our community. Our work environment is characterized by: A culture of innovation and continuous improvement. A commitment to employee development and growth. A focus on teamwork and collaboration. A dynamic and fast-paced work environment that is both challenging and rewarding. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: An hourly salary range of $30.01 - $34.51. A comprehensive benefits package that includes health, dental, and vision insurance. Retirement savings opportunities. Paid time off and holidays. Opportunities for professional development and growth. Join Our Team! If you are a motivated and customer-focused individual with a passion for technology and delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Service Support Technician, you will play a critical role in supporting County operations and contributing to the success of our team. Don't miss this chance to join our dynamic and inclusive organization and take your career to the next level. Apply now and become a part of the Summit County Government team! Apply for this job