**Experienced HelpDesk/Call Support Level 1 Executive – Virtual Support Services for a Fast-Growing Consulting Firm**

At Tekfortune, we're revolutionizing the future of work by providing cutting-edge consulting services to the world's leading organizations. As a fast-growing consulting firm specializing in permanent, contract, and project-based staffing services, we're committed to helping our clients navigate the complexities of the modern business landscape. With a strong focus on virtual recruiting and remote work, we're at the forefront of the industry's shift towards a more agile and adaptable workforce. We're now seeking an experienced HelpDesk/Call Support Level 1 Executive to join our team in Frisco, TX. As a key member of our support team, you'll play a critical role in delivering exceptional customer service and technical support to our clients and internal stakeholders. If you're a motivated and detail-oriented individual with a passion for problem-solving and a strong technical background, we encourage you to apply for this exciting opportunity. **Job Summary:** As a HelpDesk/Call Support Level 1 Executive, you'll be responsible for providing top-notch technical support and customer service to our clients and internal stakeholders. You'll work closely with our team to resolve technical issues, answer customer inquiries, and provide guidance on various technical topics. Your strong analytical and problem-solving skills, combined with your excellent communication and interpersonal skills, will enable you to effectively navigate complex technical issues and provide solutions that meet our clients' needs. **Key Responsibilities:** * Provide exceptional technical support and customer service to clients and internal stakeholders via phone, email, and chat. * Analyze and resolve technical issues in a timely and efficient manner, using your strong analytical and problem-solving skills. * Develop and maintain a deep understanding of our clients' technical requirements and provide guidance on various technical topics. * Collaborate with our team to identify and resolve technical issues, and implement process improvements to enhance our support services. * Document technical issues and resolutions in our knowledge base to ensure that our team has access to accurate and up-to-date information. * Work closely with our sales and marketing teams to provide technical support and guidance to potential clients. * Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. **Essential Qualifications:** * 2+ years of experience in a HelpDesk or technical support role, with a strong focus on customer service and technical support. * Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. * Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders. * Strong technical skills, with a deep understanding of various technical topics, including hardware, software, and networking. * Ability to work under pressure and meet deadlines, while maintaining a high level of accuracy and attention to detail. * Strong teamwork and collaboration skills, with the ability to work effectively with our team to resolve technical issues and provide support services. **Preferred Qualifications:** * Experience in a fast-paced, dynamic environment, with a strong focus on customer service and technical support. * Knowledge of ITIL (Information Technology Infrastructure Library) and other industry-standard frameworks. * Certification in technical support or a related field, such as CompTIA A+ or Cisco CCNA. * Experience with ticketing systems, such as ServiceNow or JIRA. * Strong knowledge of cloud-based technologies, including AWS or Azure. **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. * Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders. * Strong technical skills, with a deep understanding of various technical topics, including hardware, software, and networking. * Ability to work under pressure and meet deadlines, while maintaining a high level of accuracy and attention to detail. * Strong teamwork and collaboration skills, with the ability to work effectively with our team to resolve technical issues and provide support services. * Strong customer service skills, with the ability to provide exceptional support and guidance to our clients and internal stakeholders. **Career Growth Opportunities and Learning Benefits:** At Tekfortune, we're committed to helping our employees grow and develop their careers. As a HelpDesk/Call Support Level 1 Executive, you'll have access to ongoing training and professional development opportunities, including: * Ongoing training and certification programs in technical support and related fields. * Opportunities for career advancement and professional growth, including promotions and new roles. * Access to our knowledge base and technical documentation, to stay up-to-date with the latest technologies and industry trends. * Collaborative and dynamic work environment, with opportunities to work with our team to resolve technical issues and provide support services. **Work Environment and Company Culture:** At Tekfortune, we're committed to creating a collaborative and dynamic work environment that supports the growth and development of our employees. Our company culture is built on the following values: * Customer-centric: We're committed to providing exceptional customer service and support to our clients and internal stakeholders. * Innovative: We're always looking for new and innovative ways to solve technical issues and provide support services. * Collaborative: We work closely with our team to resolve technical issues and provide support services. * Professional: We maintain a high level of professionalism and integrity in all aspects of our work. **Compensation, Perks, and Benefits:** At Tekfortune, we offer a competitive compensation package, including: * Competitive salary and benefits package. * Ongoing training and professional development opportunities. * Collaborative and dynamic work environment. * Access to our knowledge base and technical documentation. * Opportunities for career advancement and professional growth. If you're a motivated and detail-oriented individual with a passion for problem-solving and a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to careers@tekfortune.com. We look forward to hearing from you! Apply for this job